Terms & Conditions

Welcome to ProThinkWorks("we," "our," or "us"). These Terms and Conditions govern your use of our website and the software development, AI, and technology services we provide. By engaging with us or using our website, you agree to these terms in full.

If you do not agree with any part of these terms, please do not use our website or services. For questions, contact us before proceeding.

We deliver technology solutions for startups and growing businesses, including but not limited to:

• Custom web application and platform development
• Mobile app development (React Native, iOS, and Android)
• UI/UX design, research, and prototyping
• Quality assurance, test automation, and performance testing
• Search engine optimization (SEO) and technical content strategy
• Agentic AI development and multi-agent system engineering
• AI agent development and workflow automation
• Machine learning research, model development, and MLOps
• Discovery, technical consulting, and product strategy workshops

Scope, timelines, milestones, and deliverables for each engagement are defined in a written proposal, statement of work, or service agreement before work begins. Website content is for general information; it does not constitute a binding offer until confirmed in writing.

To help us deliver on time and within scope, you agree to:

• Provide accurate, complete project requirements and business context
• Supply content, assets, credentials, and access needed for delivery in a timely manner
• Designate a point of contact for decisions, feedback, and approvals
• Review deliverables and respond to milestone requests within agreed timeframes
• Honour payment schedules outlined in your project agreement
• Ensure any materials you provide do not infringe third-party rights or violate applicable law

Delays caused by missing inputs, late approvals, or extended feedback cycles may shift delivery dates and may require a revised timeline or additional fees.

Unless otherwise stated in your agreement, a non-refundable deposit of 50% is required to commence work. Typical payment milestones are:

• 50% upon project initiation or contract signing
• 30% upon completion of agreed key milestones
• 20% upon final delivery, launch, or handover

Invoices are payable within seven (7) calendar days unless a different schedule is specified. Late payments may result in paused work, withheld deliverables, or suspension of support until the account is current. All fees are exclusive of applicable taxes unless stated otherwise.

Each project includes revisions within the agreed scope and revision rounds defined in your proposal. Requests outside that scope — including new features, integrations, or material design changes — are treated as change requests. We will provide an estimate for additional time and cost before implementing out-of-scope work.

We treat client data, business information, and project materials as confidential. We will not disclose your confidential information to third parties without your consent, except where required by law or where disclosure is necessary to deliver the service (for example, hosting providers or approved subcontractors bound by confidentiality obligations).

Upon full payment for a defined deliverable, you receive the rights to use that deliverable for its intended business purpose as outlined in your agreement. Unless explicitly agreed in writing, ProThinkWorks retains ownership of pre-existing tools, libraries, frameworks, templates, and general know-how developed independently of your project.

Custom work product created specifically for your engagement may be licensed or transferred as set out in your statement of work. Source code, design files, and documentation handover terms — including repositories, credentials, and deployment access — will be documented before project start. Third-party components remain subject to their respective licenses.

Either party may terminate an engagement with written notice if the other party materially breaches these terms or the project agreement and fails to remedy the breach within fourteen (14) days of receiving notice. Upon termination, you remain responsible for fees for work completed up to the termination date and any non-refundable deposits or costs already incurred, as specified in your agreement.

To the fullest extent permitted by law, ProThinkWorks shall not be liable for indirect, incidental, special, or consequential damages — including lost profits, lost data, or business interruption — arising from the use or inability to use our services. Our total liability for any claim relating to a specific service shall not exceed the amount you paid to us for that service under the relevant agreement.

These Terms and Conditions are governed by the laws of India. Any dispute arising out of or in connection with these terms or our services shall be subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu, unless otherwise agreed in writing.

For questions about these terms or your engagement with us, reach out at:

• Email: hello@prothinkworks.com
• Phone: +91 9940587166
• Location: Chennai, Tamil Nadu, India

See also our Privacy Policy.